Refund and Return Policy

At Horyzon, we strive to ensure your satisfaction with every purchase. Please review our refund and return policy outlined below:

1. Cancellation/Refund Policy:

• Cancellation or refund requests cannot be accommodated once an order has been placed.
• If, due to unavoidable circumstances, we are unable to process your order, we will refund the full amount to you promptly.

1. Damaged or Tattered Products:

• Horyzon endeavors to deliver products in perfect condition.
• In the event that you receive a damaged or tattered product, please send us a clear picture and an unboxing video of the item within 1 day of receiving it via email at [email protected] or WhatsApp at (+91) 9410314220. Ensure that your order/invoice number is clearly stated in your message.
• We will respond to your email within 24 hours and provide guidance on the next steps. This may include returning the product to us or receiving a replacement.