Refund and Return Policy

At Horyzon, we strive to ensure your satisfaction with every purchase. Please review our refund and return policy outlined below:

1. Cancellation/Refund Policy:

• Cancellation or refund requests cannot be accommodated once an order has been placed.
• If, due to unavoidable circumstances, we are unable to process your order, we will refund the full amount to you promptly.

1. Damaged or Tattered Products:

• Horyzon endeavors to deliver products in perfect condition.
• In the event that you receive a damaged or tattered product, please send us a clear picture of the item within 1 day of receiving it via email at care@horyzon.in or WhatsApp at (+91) 9410314220. Ensure that your order/invoice number is clearly stated in your message.
• We will respond to your email within 24 hours and provide guidance on the next steps. This may include returning the product to us or receiving a replacement.

Shipping Information: Horyzon aims to deliver your products within 3-4 days of purchase. Please note that delivery times may vary based on your location and other factors.

We appreciate your understanding and cooperation regarding our refund and return policy. If you have any questions or concerns, please don’t hesitate to reach out to us at care@horyzon.in.

Thank you for shopping with Horyzon!