At Horyzon, we aim to make your shopping experience simple, reliable, and transparent. Below you’ll find all the important information about order processing, shipping, delivery, and tracking.

1. 📦 Order Processing & Dispatch

Once your order is successfully placed, our team begins processing it.

• Orders are generally processed within 1–2 business days.
• Orders are dispatched after the product has been packed and handed over to our shipping partner.
• You will receive an order confirmation after placing your order.
• Once your order is dispatched, tracking details will be shared with you through the contact information provided during checkout.
• Orders placed on Sundays or public holidays may be processed on the next working day.

Note: During sales, festive periods, new launches, or other high-order-volume periods, processing may take slightly longer.

2. 🚚 Shipping & Delivery Time

Delivery time depends on your location and the availability of courier services in your area.

These are estimated timelines and are not guaranteed delivery dates. Actual delivery may vary depending on the courier partner, destination, weather, public holidays, and other circumstances beyond our control.

3. 💰 Shipping Charges

We offer FREE shipping on all prepaid orders.

Prepaid Orders — FREE Shipping

Orders paid online through our available prepaid payment options are eligible for ₹0 shipping charges.

Cash on Delivery (COD) Orders — ₹50

A ₹50 additional charge applies to all Cash on Delivery (COD) orders. This charge covers shipping and COD-related handling/cancellation costs.

The applicable ₹50 COD charge will be clearly displayed at checkout before you place your order.

Important: Prepaid orders have no shipping charge, while COD orders carry a ₹50 additional charge.

4. 📍 Delivery Locations

Horyzon currently delivers to serviceable locations across India through our courier partners.

However, delivery availability may vary depending on the PIN code and courier serviceability.

If your PIN code is not serviceable, the website may not allow the order to be completed for that location.

5. 🔍 Order Tracking

Once your order has been dispatched:

1. Your order will be handed over to our courier partner.
2. A tracking number / tracking link will be generated.
3. Tracking details will be shared with you through the contact details provided while placing the order.
4. You can use the tracking information to check the current status of your shipment.

Sometimes tracking information may take some time to appear after the parcel has been picked up by the courier.

6. ⏳ Delayed Orders

Although we aim to deliver orders within the estimated timeline, occasional delays can occur due to:

• Courier network issues
• High shipment volumes
• Weather conditions
• Public holidays
• Incorrect or incomplete address information
• Remote-area delivery
• Transportation or operational disruptions

If your order has exceeded the expected delivery period, please contact our customer support team with your Order ID so that we can assist you.

Email: [email protected]

Customer Care: +91 9410314220

7. 📦 Delivery Attempts

Our courier partner may make multiple delivery attempts if you are unavailable at the time of delivery.

Please ensure that:

• Your phone number is reachable.
• Someone is available to receive the package when possible.
• The delivery address and PIN code provided during checkout are correct.

If the courier is unable to deliver the order after the applicable delivery attempts, the shipment may be returned to Horyzon.

8. ❌ Incorrect Address or Refused Delivery

Please carefully verify your name, mobile number, complete delivery address, and PIN code before placing your order.

If an order is returned because of:

• Incorrect or incomplete address
• Incorrect PIN code
• Customer refusing to accept the parcel
• Customer being unavailable after repeated delivery attempts
• Other customer-related delivery issues

additional shipping or re-delivery charges may apply where applicable.

If you notice an address mistake after placing your order, contact us as soon as possible at:

[email protected]

We will try to assist you before the order is dispatched, but changes cannot always be guaranteed once the shipment has been processed or handed over to the courier.

9. 🌧️ Delays Beyond Our Control

Horyzon and our courier partners may experience delays because of circumstances beyond reasonable control, including:

• Severe weather conditions
• Floods or natural disasters
• Strikes or transportation disruptions
• Government restrictions
• Public emergencies
• Road closures
• Courier network disruptions
• Other unforeseen events

Such circumstances may extend the estimated delivery time.

We appreciate your patience while our team and delivery partners work to get your order to you as soon as possible.

10. ↩️ Damaged, Wrong or Missing Products

If you receive a package that appears damaged, tampered with, or contains an incorrect product, please contact us as soon as possible.

For information about eligibility, reporting requirements, replacement, refund, and return procedures, please visit our: Returns & Refunds Policy

Please keep the product, packaging, tags, and other relevant materials until your issue has been resolved.

📞 Need Help With Your Order?

Our customer support team is here to help.

Horyzon Store

H.NO.310, Ground Floor, Gali No. 3,

Shanti Nagar, Nearby Shree Krishna Public School,

Ghaziabad, Uttar Pradesh 201009

Email: [email protected]

Phone: +91 9410314220

Working Hours: Monday–Saturday, 10:00 AM–6:00 PM

Horyzon — Premium Kidswear for Little Explorers

We’re committed to making every Horyzon order a smooth and enjoyable experience.